Cancellation fees when canceling a stay:
- Free cancellation 14 days before arrival
- 50% of the reservation price if the stay is canceled less than 14 days before arrival
Additional terms and conditions
Business and Cancellation conditions
1. Prices and Services
Indicative prices for accommodation and any other services are listed in the accommodation provider’s presentation materials (website, brochures, etc.). However, the customer is bound by the price shown in the accommodation voucher (hereafter referred to as the voucher). For the range of contractually agreed services and prices their breakdown in the voucher is binding. The host is entitled to change the agreed conditions of stay in cases beyond his control (e.g. force majeure).
2. Cancellation of stay by the customer
The customer is entitled to cancel the order at any time before arrival. Cancellation of stay requires written electronic form (email with delivery receipt) to the address firstname.lastname@example.org The date and time of sending the email are decisive for determining the time of cancellation of the stay. For larger groups, individual cancellation fees can be negotiated. The accommodation provider will not charge the customer the aforementioned cancellation fees if he could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his family, serious illness, recall order, natural disaster. The customer is obliged to document the above-mentioned facts with a written document to the accommodation provider within 14 days of their occurrence at the latest.
These business and cancellation conditions are an integral part of the accommodation order and accommodation voucher (voucher).
4. Billing information
J-H PROSERVIS s.r.o.
Pod Habřím 170
530 02 Spojil